The Dental Front Desk Bible: Everything I Wish Someone Had Handed Me on Day One

Make sure you’re getting the ORIGINAL Dental Front Desk Bible by Michelle Garrison — originally published August 3, 2026. Look for Michelle’s picture on the front cover.

If you’ve ever sat at the front desk of a dental office and thought, “Nobody ever taught me this,” this book was written for you.

The Dental Front Desk Bible is a practical, easy-to-understand guide to the everyday responsibilities of running a dental front office. Written by Michelle Garrison from more than 25 years of real-world dental experience—from dental assisting to the front desk, insurance coordination, treatment coordination, and office management—this book teaches the things that are often learned the hard way: by doing the job.

Whether you’re brand new to dentistry, training a new coordinator, returning to the dental field, or simply need a dependable reference at your desk, this book breaks things down in plain language without making you feel like you’re reading another textbook.

Inside you’ll find practical guidance on:

• Dental terminology and understanding the dental office
• Scheduling and keeping the day running smoothly
• Confirmations, cancellations, and no-shows
• Handling emergency calls and patient concerns
• Dental insurance and verification
• Understanding benefits and communicating them to patients
• Treatment coordination and presenting treatment
• Financial conversations and collections
• Accounts receivable and outstanding balances
• Patient communication and difficult conversations
• Front-office organization and everyday workflow
• Helping new team members understand what’s expected of them
• Office morale, teamwork, and appreciating your staff

This isn’t a complicated textbook filled with information you’ll never use. It’s a quick, practical reference for real dental offices and real situations—something you can highlight, write in, keep beside you, and reach for when you need a little help.

It’s also a great onboarding and training resource for dental practices that want to give new coordinators a solid foundation before putting them in one of the busiest seats in the office.

Because anyone who has worked the dental front desk knows one thing for sure: the front desk is not for the weak.

The ORIGINAL Dental Front Desk Bible
Written by Michelle Garrison
Originally published August 3, 2026
Look for Michelle’s picture on the front cover.